You can get in touch with us with any queries in 3 ways. Send us an email on (still to be provided), call us on +27 (10) 085-0620 or send us a WhatsApp message on +27 (81) 383-6641.

No, we are an online financial services company. Any documents that need to be sent to us can only be sent via email and all communication can be done telephonically, through email or on WhatsApp.

We offer a minimum of R500 and a maximum of R2500 which can be repaid in installments over a period of 6 months.

You need to be a South African citizen and above 18 years of age. You also need to provide a copy of your ID document, your pay slip, and your proof of residence. These documents are only required once, when your profile is created.

We always do a credit check and a financial needs analysis when you apply for a loan, but having a bad credit record does not necessarily mean that we will not be able to assist you with a loan. We evaluate your financial situation every time you apply and we review a lot of factors in your application. If we feel comfortable that you will be able to repay the loan that you apply for, you will definitely be considered.

We do not make any cash pay-outs to any of our clients. All payments are made directly into the same bank account that you use to receive your salary. Therefore your bank account needs to be active and you have to be able to make cash withdrawals on that account. You need to have an active bank account that is registered in your name. We will not be able to make any payments to a 3rd party bank account.

When you apply for a loan with ProLoans, you can choose the period that you would like to repay the loan. We load a debit order on your bank account which allows us to deduct the agreed installments from your account. You can also make cash deposits directly into our bank account to repay your installments.

Please communicate this with us as early as possible. We will always try to accommodate your situation and make alternative arrangements where we can.

If we are not able to create an arrangement with you and you do not repay your loan, we will be forced to hand your account over to the legal department, and ultimately to a debt collecting company. This will incur additional costs for you, and it will also affect your chances of qualifying for a loan anywhere else in the future.

A loan application can take between 3 and 24 hours to be approved during working hours. Once it has been approved, we will transfer the money directly into your bank account.